Job Description

PROPERTY MANAGER JOB DESCRIPTION

The Property Manager works in accordance with established policies and procedures while managing the day-to-day operations of the community. The Property Manager is responsible for overseeing and enhancing the value of the property, developing and motivating the staff, maintaining positive resident relations and performing marketing as required.

Responsibilities (Other duties may be assigned)

· Directly supervises leasing and service staff and monitors daily leasing activity

· Responsible for scheduling, hiring, counseling, training, and other personnel related activities directly related to on-site staff

· Evaluate and review the performance of leasing personnel and report to supervisors with concerns, compliments, and/or areas requiring improvement

· Maintains the physical condition of the property seeing that appropriate maintenance is routinely performed on the property

· Sends appropriate correspondence to residents for lease termination, violation of lease terms, lease renewals, extensions, etc.

· Assists in the creation of marketing strategies

· Adheres to Social Media policy including posting to Social Media sites as required

· Helps create an up-beat/positive atmosphere

· Submit monthly objectives such as marketing and outreach, miscellaneous functions, event planning, outreach results, and training strategy and results, etc.

· Submits monthly personnel schedules, in advance, to regional staff

· Responsible for showing (leasing) vacant apartment homes to potential residents as needed. In addition, this includes recording accurate marketing and demographic information from residents calling and visiting the Leasing Office on electronic guest cards. Additionally, responsible for monitoring the follow-up response activity with potential residents

· Performs inspections of make-ready apartment homes to ensure company quality standards are met or exceeded in a timely fashion

· Responsible for ensuring that all paperwork necessary to qualify applicants who are interested in leasing an apartment home is complete, accurate, and processed timely

· Responsible for ensuring accuracy and consistency of move-in inspections and all related paperwork, including providing notary services as needed

· Responsible for monitoring, reviewing, documenting and recapping all resident service requests, lease renewal, delinquency and any other miscellaneous requests, using the warm call program

· Responsible for performing and reviewing move-out inspections and all paperwork necessary upon a resident’s move-out

· Maintains and transmits payroll records timely and accurately

· Perform written evaluations of all property employee and provide recommendations for compensation adjustments and/or promotions

· Responsible for learning the entire community layout including all floorplan styles and amenities

· Maintains a thorough understanding of competitive market by conducting monthly competitive surveys and periodic visits to competitive properties

· Responsible for exploring and documenting information regarding the property’s market area, the competition, area amenities, and area service on a monthly basis

· Update Regional Manager weekly on status of miscellaneous functions (i.e.- event planning, outreach results, training plans and results, etc.)

· Responsible for handling and resolving resident and vendor issues

· Conducts weekly and quarterly property inspections and submits a detailed report of condition of property to the Regional Manager. Coordinates with the maintenance service team on both preventative and ongoing maintenance

· Responsible for completing weekly, monthly, and quarterly reports to the corporate office

· Keeps accurate records of income and expenditures to ensure keeping within budget to achieve maximum NOI

· Approves and codes appropriate invoices using proper general ledger categories

· Keeps accurate records of apartment maintenance and inventory

· Maintains accurate resident files

· Responsible for evaluating the services of contractors at the community

· Responsible for preparation and presentation of delinquent rent accounts in county Rent Court

· Monitors pool activity

· Responsible for completing other miscellaneous projects assigned by the Regional Manager

· Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing in leasing office

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Strong commitment to company goals and values

- Excellent communication skills, both verbal and written

- Customer focused

- Friendly and positive attitude

- Ability to maintain confidentiality

- Dependable, organized team player

- Ability to direct, coach, and motivate others

- Must have a valid driver’s license and dependable vehicle

- Thorough knowledge of Fair Housing Laws

- Must be able to analyze monthly Income Statement to prepare variance reports

Sales: Must be able to effectively persuade individuals to choose a product

Creativity: Must be able to generate new ideas in a competitive marketplace

Communications: Must be able to clearly convey thoughts and ideas written and orally to owners and deal effectively with residents

Organization: Must be able to coordinate activities and time schedules for leasing staff, front desk, and maintenance

Flexibility: Must be able to manage changes and work demands

Dependability: Must be a reliable team player who can take initiative

Professionalism: Must be able to consistently maintain a professional demeanor

Decision-Maker: Must be able to resolve resident and associate issues independently

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: To solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

- While performing the duties of this job, employee is regularly required to use hands to finger, handle or feel, reach with hands and arms, and talk or hear

- Employee frequently is required to stand, walk, and taste or smell

- Employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch, or crawl

- Employee must occasionally lift and/or move up to 10 pounds

- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

- Employee is regularly exposed to moving mechanical parts

- Noise level in the work environment is usually moderate

- Individual in this position must be creative, organized, flexible, dependable, and professional

Education/Training/Experience

· High School Diploma, plus specialized training or two year degree

· Two years managing a property with 200 apartments or more or three years as an Assistant Property Manager at a property with 300 apartments or more

· Must have experience with property management software. Yardi experience preferred

· Must have experience with Microsoft Office

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